Setting up automated reminders for unclaimed gifts in gifting campaigns

Last updated: September 10, 2025

You can set up automated email reminders to encourage affiliates to claim their gifts if they haven't done so after a certain period. This helps improve your gift claim rates without manual intervention.

Creating the automation

To set up an automated reminder for unclaimed gifts:

  1. Create a new automation with the trigger "When someone is added to a gifting campaign"

  2. Add a wait step (e.g., 7 days) to give affiliates time to claim their gift initially

  3. Add a condition to check if the campaign status is "In Campaign" (meaning the gift is still unclaimed)

  4. If the condition is true, send your reminder email

Image of an automation flowchart illustrating a process for managing super affiliates in a campaign. The flow starts with a trigger for when a super affiliate is added to a 'Welcome Gift' campaign, followed by a 7-day wait period. It then checks if the campaign status is 'In campaign,' leading to an action if true, and an alternative path if false.

This setup ensures that only affiliates who haven't claimed their gift after the waiting period will receive the reminder email.

Sending reminders to existing affiliates

For affiliates who were already enrolled in your gifting campaign before setting up the automation, you'll need to send reminders manually:

  1. Go to your gifting campaign management page

  2. Filter by "In Campaign" status to see only affiliates who haven't claimed their gifts

  3. Select all the affiliates you want to remind

  4. Send them a bulk email reminder

Email content tips

When creating your reminder email, consider including the direct gift redemption link, using the variable:

{{ redeem_seeding_gift_magic_link }}

rather than just the portal link. You can use the gift redeem link variable in your email template to make it easier for affiliates to claim their gifts.

No automatic emails by default

Affiliates won't receive any automated emails just from being enrolled in a gifting program. You need to actively set up triggers or send manual outreach to communicate with them about their gifts.